Property and Building Operations Management Platform
Built a property management automation system for the Australian market.
Client
The owner of an apartment rental platform started with a small portfolio of properties and related facilities. With no on-site managers, no structured processes, and a constant stream of calls and emails from owners with endless “quick questions,” day-to-day operations quickly became overwhelming.
As the portfolio grew to around 200 residential and commercial properties, it became clear that scaling further without a unified digital system would be difficult. The client decided to build a custom property management platform and approached us in 2020.
Challenges
At the start, it was clear that the platform had to bring core property management processes into a single system, while supporting different workflows for different user roles.
It also needed to be accessible from anywhere and across devices, without being tied to a specific office or workstation.
1. Handling Massive Data Loads
The system had to handle thousands of documents and images. This required reliable storage while keeping the platform stable and infrastructure costs under control. A cloud-based approach was the most practical way to address this.
2. Monetization
To make the product viable across different property types, the platform had to be modular and flexible enough to fit both residential complexes and commercial real estate.
Development process
The platform can be adapted to different property types, sizes, and feature sets.
It follows a modular approach, allowing clients to enable only the features relevant to a specific property or management company. This simplifies adoption and makes the product easier to scale.
Three User Roles
Resident, Manager, and Agent. A single account can be used across all three roles.
Account Registration
Users can sign up either through the platform or using a Google account. Social sign-in is available only for Residents.
Google Maps Integration
The integration with the Google Maps API enabled address handling and property geolocation within the platform.
Full Transparency
Properties, units, and common areas are supported with photos and descriptions, making it easier for users to navigate the property layout.
Key Features of the Apartment Rental Platform
Multi-User Access to a Shared Database
Managers, real estate agents, and residents can access all relevant information in one place, including:
– building plans and regulatory documents;
– utility provider details (gas, water, electricity, internet, waste management);
– technical specifications of buildings and individual units (e.g., elevator dimensions or basement size);
– move-in and move-out procedures, residency rules, and guidelines for using common areas;
– information on available services and additional amenities;
– contact details, including those of other residents.
Move-In and Move-Out Management
– A booking calendar with available time slots for move-ins and move-outs;
– Temporary access to parking, gated areas, entry points, and freight elevators for moving crews;
– Property management and cleaning teams are notified in advance to prepare units before or after move-in;
– New owners or tenants can register in the system independently or via an administrator;
– Managers receive email notifications with full details about scheduled moves and new residents, making it easy to track occupancy status.
Shared Space Booking System
Simplifies booking of shared spaces and reduces administrative overhead.
For residential complexes:
– pools, gyms, playgrounds;
– parking spaces and garages;
– courtyards;
– EV charging stations;
– storage units.
For office buildings:
– parking (underground, multi-level, or outdoor);
– green areas, gardens, parks;
– lobbies, atriums, food courts;
– conference rooms and meeting spaces.
Email, SMS Notifications, and Notice Board
– Real-time updates to keep residents informed about news and announcements;
– Instant alerts for security-related issues;
– 24/7 access to a digital notice board with updates on what’s happening in the building;
– Announcements can be sent to individual users, selected groups, or all users at once;
– No more paper notices or chaotic building-wide chats.
Quick Issue Resolution
– Resident requests are submitted directly to the property manager or management company;
– The management team assigns service providers to handle everyday and technical issues, from leaks and minor repairs to engineering system failures.
Mobile Access
After registering in the system, residents can access entry points and shared spaces via their smartphones, with no physical keys or access cards required.
Mail and Delivery Management
The system notifies residents about incoming packages and large deliveries via SMS, email, and other available channels.
Technologies
Backend
PHP
Backend
Laravel
Frontend
Angular
External APIs
Google Maps
Result
The client ended up not just with an internal tool, but with a commercial product that can be offered to property management companies managing residential and commercial properties. In addition to the web platform, native mobile apps for iOS and Android were also developed.
Today, dozens of companies across Australia use the platform to manage their properties.
The system streamlined day-to-day operations for managers, agents, and residents by bringing key data, notifications, and workflows into a single place.
real estate companies across Australia have already adopted the Apartment Rental Platform.
What happens next:
Having received and processed your request, we will reach you shortly to detail your project needs.
After examining requirements, our analysts and developers devise a project proposal with the scope of works, team size, time and cost estimates.
We arrange a meeting with you to discuss the offer and come to an agreement.
We sign a contract and start working on your project as quickly as possible.